FAQ

Booking a service is easy. Simply click the 'Book Now' link and fill out the form. Our customer service will send you an email the same business day confirming the reservation. You can also call 716-477-5733 to book your cleaning service.

You will receive a confirmation email that outlines the services you booked and the appointment time. Please review this email to verify that all information is correct.

We love animals as much as you do! Our teams are familiar with the proper treatment of dogs, cats, and other pets. We also use non-toxic, eco-friendly products so your pets are safe on any surface we clean. Please make sure to request an eco-friendly cleaning if this applies to you.

We highly recommend a Deep Clean for first-time customers or customers who haven't had a professional clean in the last few months. You can find more information about our Deep Clean on our Services page.

While we offer a wide range of residential & commercial cleaning services, we will not resurface/wax/refinsh floors, move large furniture, or dispose of an excessive amount of trash. We can also not clean exterior windows, mold, biohazards, pet waste and insect or rodent problems.

No, you do not! it's completely your choice whether you would like to be home during your appointment. If you prefer, you can just leave a key and we'll take care of everything!

We stand behind our service. If for any reason you are not 100% satisfied, please contact us within 48 hours so we can re-evaluate. We will do everything we can to meet your expectations. We must be provided at least 72 hours in the event we agree we should come back.

There is no set amount of time - it all depends on the current condition of your home. To get a good approximation, take the number of rooms in your home and make that into hours. E.g. 2 bedrooms = 2 hours.

When you book online or via phone, we ask for your credit card number to hold the reservation. However, you will not be charged until we have finished your cleaning service. If you sign up for recurring service, you will be automatically billed after each cleaning is complete.

In some instances it may make sense to do an hourly service. We have a minimum of 4 hours when booking hourly services. This is generally reserved for very large homes or homes where we are only doing a couple of rooms or homes with a lot of clutter or dirt. Please note there is no guarantee on our hourly service and we cannot come back and re-clean if you do an hourly service.

While we make every effort to keep all homes within our flat-rate pricing; homes that are extra dirty or larger than normal for the given number of bedrooms and bathrooms may incur additional charges over the flat-rate fee.

We understand that sometimes there are circumstances that may interfere with plans. All we ask is that if you have to cancel or reschedule you give us 48 hours notice. If you cancel or reschedule within 48 hours there is a $50 fee. If you cancel within 3 hours of the appointment it is 50% of the cleaning cost. If you cancel with the cleaner there or we are locked out the full price will be charged.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.